Coronavirus FAQs
1. Are events going ahead?
The closure of the Waterfront Hall and Ulster Hall to the public since 17 March 2020 in response to COVID-19 will remain in effect until the Government ban on large-scale events is lifted.
Our team is working closely with promoters during this time to reschedule as many shows as possible. Lead bookers that have purchased tickets for events scheduled to be held in the Waterfront Hall or Ulster Hall in the coming months will be contacted by email to confirm whether the event is cancelled or rescheduled.
The welfare of our teams and our customers is our priority and we would urge you to follow the official Government guidance to keep you, your families and communities safe throughout this very challenging time.
2. The status of my event has changed, what happens to my ticket?
If your event has been cancelled best efforts will be made to contact all lead bookers by email and your refund will be automatically processed. If your event has been rescheduled, we will contact lead bookers by email with the new date. You will have the option to obtain your original ticket for the new show or request a refund if you are unable to attend the new date.
We advise all patrons to check that the email address on our booking system is up to date to ensure that the correct contact information is held. To update your information, please send us an email and we will update this in 3 - 5 working days.
3. How long will it take for my refund to be processed?
If your event has been cancelled or you have requested a refund for a rescheduled show, the refund of the face value of the ticket price will be automatically issued to the lead booker and the card the original payment was made, please allow 7 - 10 working days for the refund to be processed.
If you paid for an event by cash, please contact our box office and a member of the team will be in touch to issue your refund.
4. I have used a gift voucher to purchase a ticket, do I get the money refunded back onto the original gift voucher?
A refund of the face value of the ticket(s) paid by the original gift voucher will be issued onto a new gift voucher, a member of the team will be in touch with your new gift voucher code. As our venues remain closed to the public, all gift voucher expiry dates will be extended to 12 months upon a reopening date. Once our reopening date is confirmed, we will be in touch with gift vouchers holders.
5. I haven’t yet received an email from the Waterfront Hall and Ulster Hall regarding whether my event is cancelled or not, when will patrons be notified on event changes?
The Waterfront Hall and Ulster Hall teams are liaising with promoters regularly to get confirmation on the status of events scheduled to be held in our venues in the coming months. Once we have received this information from the promoter and artist, we will communicate this to our customers as soon as possible via email.
6. If events in the coming months are proceeding as scheduled, can I still get a refund on my ticket if I’m anxious about attending mass gatherings?
If you have purchased booking protect, which protects your ticket purchase should you be unable to attend the show for reasons outside of your control, you can avail of a refund; otherwise we cannot refund your ticket if events are still proceeding as scheduled. For more information on the areas covered by Booking Protect, please visit our website here.
We will be reviewing the situation in light of emerging information and will not reopen our venues to the public before it is deemed safe by Government to do so.
7. How do we get in touch with Waterfront Hall & Ulster Hall if both venues are closed?
If you do not find the answer to your question within the FAQs provided, please submit your query via our contact us page and a member of the team will revert to you as soon as possible.
If you have any additional questions you can visit our main FAQ page here.
| Event | Date | Venue | Status of Event |
| Cinderella Pantomime | 07 Dec 20 - 07 Jan 21 | Waterfront Studio | Rescheduled to 03 Dec 2021 - 02 Jan 2022 |
| Cinder on Tinder | Dec-20 | Waterfront Studio | Rescheduled to 03 Dec 2021 - 02 Jan 2022 |
| Giovanni Pernice | 05-Mar-20 | Waterfront Hall | Rescheduled to 03 Apr 2022 |
| Colin Murphy | 19-Mar-20 | Ulster Hall | Rescheduled to 15 October 2021 |
| You Win Again | 28-Mar-20 | Ulster Hall | Rescheduled to 06 Nov 2021 |
| Psychic Sally | 30-Mar-20 | Ulster Hall | Rescheduled to 12 Feb 2022 |
| Queen Extravaganza | 01-Apr-20 | Waterfront Hall | Rescheduled to 09 Jan 2022 |
| Neil Delamere | 03-Apr-20 | Ulster Hall | Rescheduled to 22 & 23 Oct 2021 |
| The Music of James Bond | 04-Apr-20 | Waterfront Hall | Rescheduled to 02 Oct 2021 |
| Brendan Schaub | 16-Apr-20 | Ulster Hall | Rescheduled to 24 Apr 2021 |
| Showaddywaddy | 23-Apr-20 | Ulster Hall | Rescheduled to 06 Jun 2021 |
| Milton Jones | 26-Apr-20 | Ulster Hall | Rescheduled to 04 March 2022 |
| Thank You For The Music | 16-May-20 | Ulster Hall | Rescheduled to 11 December 2021 |
| Roy Orbison Reborn | 20-May-20 | Ulster Hall | Rescheduled to 14 Mar 2022 |
| Iain Stirling | 21-May-20 | Ulster Hall | Rescheduled to 22 April 2022 |
| The Gruffalo | 23-May-20 | Waterfront Hall | Rescheduled to 30 Apr 2022 |
| Trixie Mattel | 25-May-20 | Ulster Hall | Rescheduled to 26 Apr 2022 |
| BROCKHAMPTON | 26-May-20 | Ulster Hall | Rescheduled to 01 Feb 2022 |
| Mrs Jones Diary | 30-May-20 | Waterfront Studio | Rescheduled to 23 Oct 2021 |
| The Dreamboys | 08-Aug-20 | Waterfront Hall | Rescheduled to 30 Oct 2021 |
| Richard and Adam | 09-Aug-20 | Ulster Hall | Rescheduled to 27 Feb 2022 |
| Roy Chubby Brown | 15-Aug-20 | Ulster Hall | Rescheduled to 18 Jun 2022 |
| 10cc | 24-Aug-20 | Ulster Hall | Rescheduled to 01 Sept 2022 |
| Ireland the Show | 29-Aug-20 | Ulster Hall | Rescheduled to 11 Jun 2022 |
| Gary Meikle | 04-Sep-20 | Ulster Hall | Rescheduled to 04 Sept 2021 |
| Aaron McCann | 05-Sep-20 | Ulster Hall | Rescheduled to 05 Jun 2021 |
| Andy Irvine & Paul Brady | 06-Sep-20 | Waterfront Hall | Reschduled to 25 Oct 2021 |
| Ultimate Eagles | 06-Sep-20 | Ulster Hall | Rescheduled to 30 May 2021 |
| Manchester United Legends | 08-Sep-20 | Waterfront Hall | Rescheduled to 17 Sept 2021 |
| Paul Smith | 09-Sep-20 | Ulster Hall | Rescheduled to 07 Jan 2022 |
| The Greatest Love of All | 09-Sep-20 | Ulster Hall | Rescheduled to 30 Sept 2021 |
| The BlindBoy Podcast | 12-Sep-20 | Ulster Hall | Rescheduled to 19 October 2021 |
| Tina - What's Love | 12-Sep-20 | Waterfront Hall | Rescheduled to 15 Jan 2022 |
| Lost in Music | 16-Sep-20 | Ulster Hall | Rescheduled to 18 Nov 2021 |
| The Bootleg Beatles | 18-Sep-20 | Ulster Hall | Rescheduled to 28 May 2022 |
| Dionne Warwick | 19-Sep-20 | Waterfront Hall | Rescheduled to 05 Nov 2021 |
| Sir Michael Parkinson | 20-Sep-20 | Waterfront Hall | Rescheduled to 13 Nov 2021 |
| Rock the Opera | 23-Sep-20 | Ulster Hall | Rescheduled to 21 Sept 2021 |
| Daniel Sloss | 26-Sep-20 | Ulster Hall | Rescheduled 01 December 2021 |
| Tiger Who Came To Tea | 27-Sep-20 | Ulster Hall | Rescheduled to 14 Nov 2021 |
| Shane Todd | 03-Oct-20 | Waterfront Hall | Rescheduled to 04 Sept 2021 |
| Texas | 06-Oct-20 | Waterfront Hall | Rescheduled to 13 & 14 Feb 2022 |
| Liverpool Legends | 08-Oct-20 | Waterfront Hall | Rescheduled to 04 Nov 2021 |
| Legends of American Country | 14-Oct-20 | Waterfront Studio | Rescheduled to 24 Apr 2021 |
| Leo Sayer | 15-Oct-20 | Ulster Hall | Rescheduled to 14 Sept 2021 |
| The Academic | 16-Oct-20 | Ulster Hall | Rescheduled to 09 Apr 2021 |
| Micky Bartlett | 17-Oct-20 | Ulster Hall | Rescheduled to 03 & 11 Sept 2021 |
| Jools Holland | 22-Oct-20 | Waterfront Hall | Rescheduled to 23 Oct 2021 |
| Elbow | 26-Oct-20 | Waterfront Hall | Rescheduled to 29 Aug 2021 |
| The Stylistics | 30-Oct-20 | Ulster Hall | This event has been cancelled |
| Mary Black | 31-Oct-20 | Ulster Hall | Rescheduled to 10 Nov 2021 |
| Deacon Blue | 02-Nov-20 | Ulster Hall | Rescheduled to 16 Dec 2021 |
| Paul Heaton & Jacqui Abbott | 05-Nov-20 | Ulster Hall | Rescheduled to 20 Jan 2022 |
| Jason Donovan | 07-Nov-20 | Ulster Hall | Rescheduled to 01 March 2022 |
| Jason Byrne | 14-Nov-20 | Ulster Hall | Rescheduled to 13 Nov 2021 |
| A Vision of Elvis | 19-Nov-20 | Ulster Hall | Rescheduled to 27 Nov 2020 |
| Nashville Live | 20-Nov-20 | Waterfront Hall | Rescheduled to 31 Oct 2021 |
| Queen Rhapsody | 21-Nov-20 | Ulster Hall | Rescheduled to 03 Oct 2021 |
| Katie Melua | 23-Nov-20 | Ulster Hall | This event has been cancelled |
| Luther Vandeross | 27-Nov-20 | Ulster Hall | Rescheduled to 19 Aug 2022 |
| Wannabe | 28-Nov-20 | Waterfront Hall | Rescheduled 29 Oct 2021 |
| Gabrielle | 29-Nov-20 | Ulster Hall | Rescheduled to 04 Nov 2021 |
| An Evening With Gary Neville | 01-Dec-20 | Waterfront Hall | Rescheduled to 21 Sept 2021 |
| Jimmy Carr | 03-Dec-20 | Waterfront Hall | Rescheduled to 07 Nov 2021 |
| Kerry Ellis | 06-Dec-20 | Ulster Hall | Rescheduled to 05 December 2021 |
| Midland | 17-Dec-20 | Ulster Hall | Rescheduled to 05 Sept 2021 |
| Big Girls Don't Cry | 18-Dec-20 | Ulster Hall | Rescheduled to 02 Dec 2021 |
| Sir Ranulph Fiennes | 21-Dec-20 | Waterfront Hall | Rescheduled to 22 Dec 2021 |
| Roy Keane | 07-Jan-21 | Waterfront Hall | This event has been cancelled |
| Nathan Carter | 08-Jan-21 | Waterfront Hall | Rescheduled to 01 October 2021 |
| The Fureys | 09-Jan-21 | Waterfront Hall | Rescheduled to 08 January 2022 |
| Ronan Keating | 01-Feb-21 | Waterfront Hall | Rescheduled to 14 June 2021 |
| Passenger | 13-Feb-21 | Waterfront Hall | Rescheduled to 02 Mar 2022 |
| Some Guys Have All The Luck | 18-Feb-21 | Waterfront Hall | Rescheduled to 23 April 2022 |
| Tommy Fleming | 21-Feb-21 | Ulster Hall | Rescheduled to 20 February 2022 |
| Anton & Erin | 07-Mar-21 | Waterfront Hall | This event has been cancelled |
| Seven Drunken Nights | 12-Mar-21 | Waterfront Hall | Rescheduled to 25 Feb 2022 |
| Farmer Michael & Kathleen Live | 12-Mar-21 | Waterfront Studio | Rescheduled to 15 Jan 2022 |
| Paul Weller | 25-Mar-21 | Ulster Hall | Rescheduled to 09 Nov 2021 |
| Islands in the Stream | 27-Mar-21 | Ulster Hall | Rescheduled to 19 Nov 2021 |
| James Smith Live | 01-Apr-21 | Ulster Hall | Rescheduled to 17 Sept 2021 |
| Celtic Soul | 10-Apr-21 | Ulster Hall | This event has been cancelled |
| FastLove | 23-Apr-21 | Ulster Hall | Rescheduled to 10 Dec 2021 |
| Diversity | 04-Jun-21 | Waterfront Hall | Rescheduled to 02 June 2022 |
| Burn the Floor | 05-Jun-21 | Waterfront Hall | This event has been cancelled |
| UK Pink Floyd | 12-Jun-21 | Waterfront Hall | Rescheduled to 01 June 2022 |
| Jason Manford | 09 Sep & 10 Sept 2021 | Ulster Hall | Rescheduled to 23 & 24 Jun 2022 |
| The Bee Gees Tribute | 26-Sep-21 | Ulster Hall | This event has been cancelled |
| Nothing But Thieves | 02-Oct-21 | Ulster Hall | This is event is scheduled to go ahead |
| Billy Bragg | 02-Nov-21 | Ulster Hall | This is event is scheduled to go ahead |
| Jimeoin | 16 & 17 Oct 2020 | Waterfront Hall | Rescheduled to 11, 12 & 14 Nov 2021 |
| Ant Middleton | 17 & 18 Nov 2020 | Waterfront Hall | Rescheduled to 02 & 03 Nov 2021 |
| Whiskey Social | 18 & 19 Sep 20 | Waterfront Hall | Rescheduled to 17 & 18 Sept 2021 |
| Ryan McMullan | 19 & 21 Mar 2021 | Waterfront Hall | Rescheduled to 19 & 20 November 2021 |
| Peppa Pig's Best Day Ever | 22 & 23 Mar 2020 | Waterfront Hall | Rescheduled to 30 & 31 July 2021 |
| Sarah Millican | 26 & 27 June 2021 | Waterfront Hall | Rescheduled to 17 & 18 Dec 2022 |
| In The Night Garden | 21 Aug - 22 Aug 2021 | Waterfront Hall | This event is scheduled to go ahead |
| Katie Piper | 10-Oct-21 | Ulster Hall | This event has been cancelled |
| Emer Maguire | 16-Oct-21 | Ulster Hall | This event is scheduled to go ahead |
| An Evening With Armistead Maupin | 17-Oct-21 | Ulster Hall | This event is scheduled to go ahead |
| Paul Young | 20-Oct-21 | Ulster Hall | This event is scheduled to go ahead |
| Grayson Perry | 17-Nov-21 | Waterfront Hall | This event is scheduled to go ahead |
| Remembering Gentleman Jim Reeves | 19-Nov-21 | Waterfront Studio | This event is scheduled to go ahead |
| UB40 | 20-Nov-21 | Ulster Hall | This event is scheduled to go ahead |
| Paddy McDonnell | 26-Nov-21 | Ulster Hall | This event is scheduled to go ahead |
| Rob Beckett | 27-Nov-21 | Waterfront Hall | This event is scheduled to go ahead |
| Tim Peake | 01-Dec-21 | Waterfront Hall | This event is scheduled to go ahead |
| The Australian Pink Floyd | 08-Dec-21 | Waterfront Hall | This event is scheduled to go ahead |
| Dave Elliot | 17-Dec-21 | Ulster Hall | This event is scheduled to go ahead |
| The Three Amigos | 27-Dec-21 | Waterfront Hall | This event is scheduled to go ahead |
