Coronavirus FAQs

1. Are events going ahead?

Yes. In order to help control the spread of coronavirus and allow for the safe return of live audiences, we ask all patrons to familiarise themselves with the current COVID-19 safety measures in place to keep both audience members and staff safe at our venues.

2. The status of my event has changed, what happens to my ticket?

If your event has been cancelled best efforts will be made to contact all lead bookers by email and your refund will be automatically processed. If your event has been rescheduled, we will contact lead bookers by email with the new date. You will have the option to obtain your original ticket for the new show or request a refund if you are unable to attend the new date.

We advise all patrons to check that the email address on our booking system is up to date to ensure that the correct contact information is held. To update your information, please send us an email and we will update this in 3 - 5 working days.

3. How long will it take for my refund to be processed?

If your event has been cancelled or you have requested a refund for a rescheduled show, the refund of the face value of the ticket price will be automatically issued to the lead booker and the card the original payment was made, please allow 7 - 10 working days for the refund to be processed.

If you paid for an event by cash, please contact our box office and a member of the team will be in touch to issue your refund.

4. I have used a gift voucher to purchase a ticket, do I get the money refunded back onto the original gift voucher?

A refund of the face value of the ticket(s) paid by the original gift voucher will be issued onto a new gift voucher, a member of the team will be in touch with your new gift voucher code.

5. I haven’t yet received an email from the Waterfront Hall and Ulster Hall regarding whether my event is cancelled or not, when will patrons be notified on event changes?

The Waterfront Hall and Ulster Hall teams are liaising with promoters regularly to get confirmation on the status of events scheduled to be held in our venues in the coming months. Once we have received this information from the promoter and artist, we will communicate this to our customers as soon as possible via email.

6. If events in the coming months are proceeding as scheduled, can I still get a refund on my ticket if I’m anxious about attending mass gatherings?

If you have purchased booking protect, which protects your ticket purchase should you be unable to attend the show for reasons outside of your control, you can avail of a refund; otherwise we cannot refund your ticket. For more information on the areas covered by Booking Protect, please visit our website here.

7. What COVID Status checks are required to gain entry?

All ticket holders aged 18 and over, will need to provide one of the following:

Proof of full vaccination
- using the COVIDCert NI app to display a COVID Passport that will be scanned by our team using the COVIDCert Verifier App
- using a paper certificate obtained from the HSCNI
- using your COVID-19 Vaccination Card and photographic ID matching the name on your vaccination card

Proof of a negative lateral flow test taken no more than 48 hours prior to attending the event. Individuals are required to report their negative test result in advance to obtain digital proof by email and/or text message
Proof of natural immunity shown by a positive PCR test result for COVID-19, taken in the previous 30 to 180 days

8. Can I show my vaccination appointment card and ID as proof?

Yes, vaccination appointment cards will be accepted as proof of full vaccination. COVID Passports, displayed using the COVIDCert NI app, or a paper certificate obtained from the HSCNI will also be accepted as proof of full vaccination.

9. Can I take a lateral flow test when I get to the venue?

No. Visitors are required to take a lateral flow test no more than 48 hours prior to attending an event. Rapid COVID-19 tests can be obtained by anyone who requires them, free of charge. Rapid test packs can be ordered online for free delivery to your home. Order tests on the Gov.uk website.

10. How can I prove my negative lateral flow test result?

If you have used a rapid lateral flow test kit and would like to report a result, you can use this service. A copy of the result recorded will be available to you as an email or text message that you can display as proof of your COVID Status to gain entry to our venues.

11. How do we get in touch with Waterfront Hall & Ulster Hall if both venues are closed?

If you do not find the answer to your question within the FAQs provided, please submit your query via our contact us page and a member of the team will revert to you as soon as possible.

If you have any additional questions you can visit our main FAQ page here.

Event	Date	Venue	Status of Event
Giovanni Pernice	05-Mar-20	Waterfront Hall	Rescheduled to 03 Apr 2022
Psychic Sally	30-Mar-20	Ulster Hall	Rescheduled to 12 Feb 2022
Queen Extravaganza	01-Apr-20	Waterfront Hall	Rescheduled to 09 Jan 2022
Milton Jones	26-Apr-20	Ulster Hall	Rescheduled to 04 March 2022
Thank You For The Music	16-May-20	Ulster Hall	Rescheduled to 11 December 2021
Iain Stirling	21-May-20	Ulster Hall	Rescheduled to 22 April 2022
The Gruffalo	23-May-20	Waterfront Hall	Rescheduled to 30 Apr 2022
Trixie Mattel	25-May-20	Ulster Hall	Rescheduled to 26 Apr 2022
BROCKHAMPTON	26-May-20	Ulster Hall	Rescheduled to 01 Feb 2022
Richard and Adam	09-Aug-20	Ulster Hall	Rescheduled to 27 Feb 2022
Roy Chubby Brown	15-Aug-20	Ulster Hall	Rescheduled to 18 Jun 2022
10cc	24-Aug-20	Ulster Hall	Rescheduled to 01 Sept 2022
Ireland the Show	29-Aug-20	Ulster Hall	Rescheduled to 27 Aug 2022
Andy Irvine & Paul Brady	06-Sep-20	Waterfront Hall	Rescheduled to 28 Jan 2022
Paul Smith	09-Sep-20	Ulster Hall	Rescheduled to 07 Jan 2022
Tina - What's Love	12-Sep-20	Waterfront Hall	Rescheduled to 15 Jan 2022
Lost in Music	16-Sep-20	Ulster Hall	Rescheduled to 18 Nov 2021
The Bootleg Beatles	18-Sep-20	Ulster Hall	Rescheduled to 28 May 2022
Dionne Warwick	19-Sep-20	Waterfront Hall	Rescheduled to 18 Jun 2022
Sir Michael Parkinson	20-Sep-20	Waterfront Hall	Rescheduled to 13 Nov 2021
Daniel Sloss	26-Sep-20	Ulster Hall	Rescheduled 01 December 2021
Tiger Who Came To Tea	27-Sep-20	Ulster Hall	Rescheduled to 14 Nov 2021
Texas	06-Oct-20	Waterfront Hall	Rescheduled to 13 & 14 Feb 2022
Jimeoin	16 & 17 Oct 2020	Waterfront Hall	Rescheduled to 11, 12 & 14 Nov 2021
The Academic	16-Oct-20	Ulster Hall	Rescheduled to 09 Apr 2022
Mary Black	31-Oct-20	Ulster Hall	Rescheduled to 10 Nov 2021
Deacon Blue	02-Nov-20	Ulster Hall	Rescheduled to 16 Dec 2021
Paul Heaton & Jacqui Abbott	05-Nov-20	Ulster Hall	Rescheduled to 20 Jan 2022
Jason Donovan	07-Nov-20	Ulster Hall	Rescheduled to 01 Mar 2022
Jason Byrne	14-Nov-20	Ulster Hall	Rescheduled to 13 Nov 2021
Ant Middleton	17 & 18 Nov 2020	Waterfront Hall	Rescheduled to 02 & 03 Nov 2021
A Vision of Elvis	19-Nov-20	Ulster Hall	Rescheduled to 27 Nov 2021
Luther Vandross Celebration	27-Nov-20	Ulster Hall	Rescheduled to 19 Aug 2022
Gabrielle	29-Nov-20	Ulster Hall	Rescheduled to 04 Nov 2021
Cinder on Tinder	Dec-20	Waterfront Studio	Rescheduled to 03 Dec 2021 - 02 Jan 2022
An Evening With Gary Neville	01-Dec-20	Waterfront Hall	Rescheduled to 23 March 2022
Jimmy Carr	03-Dec-20	Waterfront Hall	Rescheduled to 07 Nov 2021
Kerry Ellis	06-Dec-20	Ulster Hall	Rescheduled to 05 December 2021
Cinderella Pantomime	07 Dec 20 - 07 Jan 21	Waterfront Studio	Rescheduled to 03 Dec 2021 - 02 Jan 2022
Big Girls Don't Cry	18-Dec-20	Ulster Hall	Rescheduled to 02 Dec 2021
Sir Ranulph Fiennes	21-Dec-20	Waterfront Hall	Rescheduled to 22 Dec 2021
The Fureys	09-Jan-21	Waterfront Hall	Rescheduled to 08 January 2022
Ronan Keating	01-Feb-21	Waterfront Hall	Rescheduled to 10 February 2022
Passenger	13-Feb-21	Waterfront Hall	Rescheduled to 02 Mar 2022
Some Guys Have All The Luck	18-Feb-21	Waterfront Hall	Rescheduled to 23 April 2022
Tommy Fleming	21-Feb-21	Ulster Hall	Rescheduled to 20 February 2022
Seven Drunken Nights	12-Mar-21	Waterfront Hall	Rescheduled to 25 Feb 2022
Farmer Michael & Kathleen Live	12-Mar-21	Waterfront Studio	Rescheduled to 15 Jan 2022
Ryan McMullan	19 & 21 Mar 2021	Waterfront Hall	Rescheduled to 19 & 20 November 2021
FastLove	23-Apr-21	Ulster Hall	Rescheduled to 10 Dec 2021
Diversity	04-Jun-21	Waterfront Hall	Rescheduled to 02 Jun 2022
UK Pink Floyd	12-Jun-21	Waterfront Hall	Rescheduled to 01 Jun 2022
Sarah Millican	26 & 27 June 2021	Waterfront Hall	Rescheduled to 17 & 18 Dec 2022
Gary Meikle	04-Sep-21	Ulster Hall	Rescheduled to 14 Jan 2022
Midland	05-Sep-21	Ulster Hall	Rescheduled to 24 May 2022
Jason Manford	09 Sep & 10 Sept 2021	Ulster Hall	Rescheduled to 23 & 24 Jun 2022
Magic of the Beatles	14-Sep-21	Ulster Hall	Rescheduled to 09 Jan 2022
James Smith Live	17-Sep-21	Ulster Hall	Rescheduled to 21 Nov 2021
Whiskey Social	17 Sep & 18-Sep-21	Waterfront Hall	Rescheduled to 12 & 13 Nov 2021
Belfast Pops Orchestra	18-Sep-21	Ulster Hall	Rescheduled to 25 Jun 2022
JC Stewart	21-Sep-21	Ulster Hall	Rescheduled to 11 Jun 2022
Rock The Opera	21-Sep-21	Ulster Hall	Rescheduled to 05 Sep 2022
The Greatest Love of All	30-Sep-21	Ulster Hall	Rescheduled to 10 Jun 2022
Nathan Carter	01-Oct-21	Waterfront Hall	Rescheduled to 20 & 21 Jan 2022
The Music of James Bond	02-Oct-21	Waterfront Hall	Rescheduled to 02 Apr 2022
Nothing But Thieves	02-Oct-21	Ulster Hall	Rescheduled to 07 Nov 2021
Queen Rhapsody	03-Oct-21	Ulster Hall	Rescheduled to 19 Jun 2022
An Evening With Armistead Maupin	17-Oct-21	Ulster Hall	Rescheduled to 21 Apr 2022
Rag n Bone Man	19-Oct-21	Waterfront Hall	Rescheduled to 08 Nov 2021
The Blindboy Podcast	19-Oct-21	Ulster Hall	Rescheduled to 16 Feb 2022
Paul Young	20-Oct-21	Ulster Hall	Rescheduled to 08 Mar 2022
Mrs Jones’ Diary	23-Oct-21	Waterfront Studio	Rescheduled to 21 May 2022
The Illegal Eagles	24-Oct-22	Waterfront Hall	Rescheduled to 25 Oct 2022
Nashville Live	31-Oct-21	Waterfront Hall	Rescheduled to 27 May 2022
Billy Bragg	02-Nov-21	Ulster Hall	This is event is scheduled to go ahead
Liverpool Legends	04-Nov-21	Waterfront Hall	This event has been cancelled
Paul Weller	09-Nov-21	Ulster Hall	This event has been cancelled
The Carpenters Story	15-Nov-21	Waterfront Hall	Rescheduled to 05 Aug 2022
Grayson Perry	17-Nov-21	Waterfront Hall	This event is scheduled to go ahead
Islands in the Stream	19-Nov-21	Ulster Hall	Rescheduled to 30 Jan 2022
Remembering Gentleman Jim Reeves	19-Nov-21	Waterfront Studio	Rescheduled to 10 November 2022
UB40	20-Nov-21	Ulster Hall	This event is scheduled to go ahead
Paddy McDonnell	26-Nov-21	Ulster Hall	This event is scheduled to go ahead
Rob Beckett	27-Nov-21	Waterfront Hall	This event is scheduled to go ahead
Tim Peake	01-Dec-21	Waterfront Hall	This event is scheduled to go ahead
The Australian Pink Floyd	08-Dec-21	Waterfront Hall	This event is scheduled to go ahead
Dave Elliot	17-Dec-21	Ulster Hall	This event is scheduled to go ahead
The Three Amigos	27-Dec-21	Waterfront Hall	This event is scheduled to go ahead
Chris De Burgh	20-Feb-22	Waterfront Hall	This event has been cancelled