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Coronavirus FAQs

UH update on event status

1. Are events going ahead?

The closure of the Waterfront Hall and Ulster Hall to the public in response to COVID-19 will remain in effect until the Government ban on large-scale events is lifted.

Our team is working closely with promoters during this time to reschedule as many shows as possible. Lead bookers that have purchased tickets for events scheduled to be held in the Waterfront Hall or Ulster Hall in the coming months will be contacted by email to confirm whether the event is cancelled or rescheduled.

The welfare of our teams and our customers is our priority and we would urge you to follow the official Government guidance to keep you, your families and communities safe throughout this very challenging time.

2. The status of my event has changed, what happens to my ticket?

If your event has been cancelled best efforts will be made to contact all lead bookers by email and your refund will be automatically processed. If your event have been rescheduled, we will contact lead bookers by email with the new date. You will have the option to obtain your original ticket for the new show or request a refund if you are unable to attend the new date.

We advise all patrons to check that the email address on our booking system is up to date to ensure that the correct contact information is held. To update your information, please send us an email and we will update this in 5 - 7 working days.

3. How long will it take for my refund to be processed?

If your event has been cancelled or you have requested a refund for a rescheduled show, the refund of the face value of the ticket price will be automatically issued to the lead booker and the card the original payment was made, please allow 7 - 10 working days for the refund to be processed.

If you paid for an event by cash, please contact our box office and a member of the team will be in touch to issue your refund.

4. I have used a gift voucher to purchase a ticket, do I get the money refunded back onto the original gift voucher?

A refund of the face value of the ticket(s) paid by the original gift voucher will be issued onto a new gift voucher, a member of the team will be in touch with your new gift voucher code. As our venues remain closed to the public, all gift voucher expiry dates will be extented to 12 months upon a re opening date. Once our reopening date is confirmed, we will be in touch with gift vouchers holders.

Due to the high demand we are experiencing at present, if you have not received a refund within 3 weeks, please send us your details including your booking reference (found on your ticket) and we can look into this for you.

5. I haven’t yet received an email from the Waterfront Hall and Ulster Hall regarding whether my event is cancelled or not, when will patrons be notified on event changes?

The Waterfront Hall and Ulster Hall teams are liaising with promoters regularly to get confirmation on the status of events scheduled to be held in our venues in the coming months. Once we have received this information from the promoter and artist, we will communicate this to our customers as soon as possible via email.

6. If events in the coming months are proceeding as scheduled, can I still get a refund on my ticket if I’m anxious about attending mass gatherings?

If you have purchased booking protect, which protects your ticket purchase should you be unable to attend the show for reasons outside of your control, you can avail of a refund; otherwise we cannot refund your ticket if events are still proceeding as scheduled. For more information on the areas covered by Booking Protect, please visit our website here.

We will be reviewing the situation in light of emerging information and will not reopen our venues to the public before it is deemed safe by Government to do so.

7. How do we get in touch with Waterfront Hall & Ulster Hall if both venues are closed?

If you do not find the answer to your question within the FAQs provided, please submit your query via our contact us page and a member of the team will revert to you as soon as possible.

If you have any additional questions you can visit our main FAQ page here.

EventDateVenueStatus of Event
Neil Delamere03-Apr-20Ulster HallRescheduled to 22 & 23 Oct 2021
Colin Murphy19-Mar-20Ulster HallRescheduled to 15 October 2021
The Stylistics30-Oct-20Ulster HallThis event has been cancelled
Katie Melua23-Nov-20Ulster HallThis event has been cancelled
Cinderella Pantomime07 Dec 20 - 07 Jan 21Waterfront StudioRescheduled to 03 Dec 2021 - 02 Jan 2022
Cinder on TinderWaterfront StudioRescheduled to 03 Dec 2021 - 02 Jan 2022
An Evening With Gary Neville01-Dec-20Waterfront HallRescheduled to 21 Sept 2021
Midland17-Dec-20Ulster HallRescheduled to 05 Sept 2021
Roy Keane07-Jan-21Waterfront HallThis event has been cancelled
Nathan Carter08-Jan-21Waterfront HallRescheduled to 01 October 2021
The Fureys09-Jan-21Waterfront HallRescheduled to 08 Jan 2022
The Three Amigos15-Jan-21Ulster HallThis event has been cancelled
Trixie Mattel25-May-20Ulster HallRescheduled to 21 Jan 2021
Peppa Pig's Best Day Ever22 & 23 Mar 2020Waterfront HallRescheduled to 30 & 31 July 2021
Psychic Sally30-Mar-20Ulster HallRescheduled to 12 Feb 2022
Gary Meikle04-Sep-20Ulster HallRescheduled to 04 Sept 2021
Ronan Keating01-Feb-21Waterfront HallRescheduled to 14 June 2021
Shane Todd03-Oct-20Waterfront HallRescheduled to 06 Feb 2021
Passenger13-Feb-21Waterfront HallRescheduled to 26 Aug 2021
The BlindBoy Podcast12-Sep-20Ulster HallRescheduled to 19 October 2021
Some Guys Have All The Luck18-Feb-21Waterfront Hall
Tommy Fleming21-Feb-21Ulster HallRescheduled to 20 February 2022
Daniel Sloss26-Sep-20Ulster HallRescheduled 01 December 2021
Giovanni Pernice05-Mar-20Waterfront HallRescheduled to 03 April 2022
Thank You For The Music16-May-20Ulster HallRescheduled to 11 Dec 2021
The Music of James Bond04-Apr-20Waterfront HallRescheduled to 11 June 2021
Anton & Erin07-Mar-21Waterfront HallThis event has been cancelled
Seven Drunken Nights12-Mar-21Waterfront HallRescheduled to 25 February 2022
Farmer Michael & Kathleen Live12-Mar-21Waterfront Studio
Lost in Music16-Sep-20Ulster HallRescheduled to 18 November 2021
Tiger Who Came To Tea27-Sep-20Ulster HallRescheduled to 14 November 2021
Roy Orbison Reborn20-May-20Ulster HallRescheduled to 14 March 2022
Ryan McMullan19 & 21 Mar 2021Waterfront HallRescheduled to 19 & 20 November 2021
Paul Weller25-Mar-21Ulster HallRescheduled to 09 November 2021
Whiskey Social18 & 19 Sep 20Waterfront HallRescheduled to 17 & 18 September 2021
Islands in the Stream27-Mar-21Ulster Hall

Rescheduled to 19 Nov 2021

You Win Again28-Mar-20Ulster HallRescheduled to 06 November 2021
Andy Irvine & Paul Brady06-Sep-20Waterfront HallReschduled to 31 March 2021
James Smith Live01-Apr-21Ulster Hall
Paul Heaton & Jacqui Abbott05-Nov-20Ulster HallRescheduled to 03 April 2021
The Academic16-Oct-20Ulster HallRescheduled to 09 April 2021
Celtic Soul10-Apr-21Ulster Hall
Iain Stirling21-May-20Ulster HallRescheduled to 14 April 2021
The Dreamboys08-Aug-20Waterfront HallRescheduled 17 April 2021
Micky Bartlett17-Oct-20Ulster HallRescheduled to 17 April 2021
FastLove23-Apr-21Ulster Hall
Legends of American Country14-Oct-20Waterfront StudioRescheduled to 24 April 2021
Brendan Schaub16-Apr-20Ulster HallRescheduled to 24 April 2021
Milton Jones26-Apr-20Ulster HallRescheduled 01 May 2021
Kerry Ellis06-Dec-20Ulster HallRescheduled to 07 May 2021
The Gruffalo23-May-20Waterfront HallRescheduled to 09 May 2021
Big Girls Don't Cry18-Dec-20Ulster HallRescheduled to 13 May 2021
The Bootleg Beatles18-Sep-20Ulster HallRescheduled to 16 May 2021
BROCKHAMPTON26-May-20Ulster HallRescheduled to 17 May 2021
Ultimate Eagles06-Sep-20Ulster HallRescheduled to 30 May 2021
Roy Chubby Brown15-Aug-20Ulster HallRescheduled to 04 June 2021
Diversity04-Jun-21Waterfront HallRescheduled to 02 June 2022
Burn the Floor05-Jun-21Waterfront Hall
Aaron McCann05-Sep-20Ulster HallRescheduled to 05 June 2021
Showaddywaddy23-Apr-20Ulster HallRescheduled to 06 June 2021
UK Pink Floyd12-Jun-21Waterfront Hall
Mary Black31-Oct-20Ulster HallRescheduled to 13 June 2021
10cc24-Aug-20Ulster HallRescheduled to 15 June 2021
Paul Smith09-Sep-20Ulster HallRescheduled to 18 June 2021
Luther Vandeross27-Nov-20Ulster HallRescheduled to 05 August 2021
Queen Rhapsody21-Nov-20Ulster HallRescheduled to 07 August 2021
Richard and Adam09-Aug-20Ulster HallRescheduled to 27 August 2021
Ireland the Show29-Aug-20Ulster HallRescheduled to 28 August 2021
Elbow26-Oct-20Waterfront HallRescheduled to 29 August 2021
Jason Manford09 Sep & 10 Sept 2020Ulster HallRescheduled to 23 & 24 June 2022
Leo Sayer15-Oct-20Ulster HallRescheduled to 14 September 2021
Manchester United Legends08-Sep-20Waterfront HallRescheduled to 17 September 2021
Texas06-Oct-20Waterfront HallRescheduled to 20 September 2021
Rock the Opera23-Sep-20Ulster HallRescheduled to 21 September 2021
The Bee Gees Tribute26-Sep-21Ulster Hall
The Greatest Love of All09-Sep-20Ulster HallRescheduled to 30 September 2021
Nothing But Thieves02-Oct-21Ulster Hall
Jools Holland22-Oct-20Waterfront HallRescheduled to 23 October 2021
Wannabe28-Nov-20Waterfront HallRescheduled 29 October 2021
Jason Donovan07-Nov-20Ulster HallRescheduled to 30 October 2021
Nashville Live20-Nov-20Waterfront HallRescheduled to 31 October 2021
Billy Bragg02-Nov-21Ulster Hall
Ant Middleton17 & 18 Nov 2020Waterfront HallRescheduled to 02 & 03 November 2021
Liverpool Legends08-Oct-20Waterfront HallRescheduled to 04 November 2021
Gabrielle29-Nov-20Ulster HallRescheduled to 04 November 2021
Dionne Warwick19-Sep-20Waterfront HallRescheduled to 05 November 2021
Jimmy Carr03-Dec-20Waterfront HallRescheduled to 07 November 2021
Jimeoin16 & 17 Oct 2020Waterfront HallRescheduled to 11 & 12 November 2021
Sir Michael Parkinson20-Sep-20Waterfront HallRescheduled to 13 November 2021
Jason Byrne14-Nov-20Ulster HallRescheduled to 13 November 2021
A Vision of Elvis19-Nov-20Ulster HallRescheduled to 27 Novemeber 2020
Deacon Blue02-Nov-20Ulster HallRescheduled to 16 December 2021
Sir Ranulph Fiennes21-Dec-20Waterfront HallRescheduled to 22 December 2021
Queen Extravaganza01-Apr-20Waterfront HallRescheduled to 09 January 2022
Tina - What's Love12-Sep-20Waterfront HallRescheduled to 15 January 2022
Katherine Ryan25-May-22Ulster Hall
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Registration Number: NI635764
Registered address: 2 Lanyon Place, Belfast, BT1 3WH

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