1. Are events going ahead?
On 16 March 2020 a Special Meeting was held and Elected Members of Belfast City Council agreed to close Waterfront Hall and Ulster Hall in response to COVID-19. BWUH Senior Management have agreed these measures will remain in place until 17 April 2020, with a review of this decision in light of emerging information scheduled for 06 April 2020.
Events will be rescheduled to future dates where possible.
This is not a decision that has been taken lightly and has been done in order to protect public health. Belfast City Council and BWUH Senior Management have been in consultation daily as the situation has developed and the measures implemented are in response to business demand and forecasts as well as client and customer sentiment.
The welfare of our teams and our customers is our priority at this very difficult time and we would urge you to follow the official Government guidance to keep you, your families and communities safe throughout this very challenging time.
Lead bookers that have purchased tickets for events scheduled to be held between 17 March 2020 and 17 April 2020 will be contacted by email to confirm whether the event is cancelled or rescheduled.
Lead bookers that have purchased tickets for events scheduled to be held after 17 April 2020 will be contacted by email following the review on 06 April 2020.
2. My event has been cancelled, what happens to my ticket?
If your event has been cancelled best efforts will be made to contact all lead bookers as soon as possible with information regarding a refund or a rescheduled date for the event.
We advise all patrons to check that the email address on our booking system is up to date to ensure that the correct contact information is held. To update your information, please send us an email and we will update this in 3-5 working days.
3. How long will it take for a refund on my tickets if my show has been cancelled?
The refund will be issued to the lead booker and the card the original payment was made, this may take 7-10 working days. If you paid for an event by cash our box office team will be in touch to issue your refund.
Due to the high demand we are experiencing at present, if you have not received a refund within 3 weeks, please send us your details including your booking reference (found on your ticket) and we can look into this for you.
4. I haven’t yet received an email from the Waterfront Hall and Ulster Hall regarding whether my event is cancelled or not, when will patrons be notified on event changes?
The Waterfront Hall and Ulster Hall teams are liaising with promoters regularly to get confirmation on the status of events scheduled to be held in our venues in the coming months. Once we have received statements from the promoter and artist, we will communicate this to our customers as soon as possible via email, telephone or social media.
5. If events in the coming months (post 17 April) are proceeding as scheduled, can I still get a refund on my ticket if I’m anxious about attending mass gatherings?
We will be reviewing the situation in light of emerging information on 06 April 2020 after which we will have further clarification on future events. Until this decision has been made, all events scheduled after 17 April will be going ahead as planned.
If you have purchased booking protect, which protects your ticket purchase should you be unable to attend the show for reasons outside of your control, you can avail of a refund; otherwise we cannot refund your ticket if events are still scheduled as planned. For more information on the areas covered by Booking Protect, please visit our website here.
8. How do we get in touch with Waterfront Hall & Ulster Hall if both venues are closed?
If you do not find the answer to your question within the FAQs provided, please submit your query via our contact us page and a member of the team will revert to you as soon as possible.
|Leo Sayer||15 March 2020||Ulster Hall||This event is postponed. We will be in touch as soon as possible with the new date.|
|Taste of Tabernacles||16 March 2020||Ulster Hall||This event is cancelled and refunds will be processed in 7-10 working days|
|Age-Friendly Belfast St Patrick's Day Tea Dance||17 March 2020||Ulster Hall||This event is postponed. We will be in touch as soon as possible with the new date.|
|Grosvenor Grammar School Spring Concert||18 March 2020||Ulster Hall||This event has been cancelled|
|Andy Irvine & Paul Brady||19 March 2020||Waterfront Hall||Rescheduled to 06 September 2020|
|Lunchtime Concert: 18th Century Inspiration||19 March 2020||Ulster Hall||This event has been cancelled|
|Colin Murphy||19 March 2020||Ulster Hall||Rescheduled to 29 September|
|Peppa Pig||21 March 2020||Waterfront Hall||Rescheduled to 23 January 2021|
|Peppa Pig||22 March 2020||Waterfront Hall||Rescheduled to 24 January 2021|
|Midland||23 March 2020||Ulster Hall|| |
Rescheduled to 17 December 2020
|Sullivan Upper School Spring Concert||24 March 2020||Ulster Hall||This event has been cancelled|
|Poetry in Motion||25 March 2020||Ulster Hall||This event has been cancelled|
|LIONEL||26 March 2020||Waterfront Studio||We are hoping to reschedule and will be in touch as soon as possible|
|Kevin Bloody Wilson||26 March 2020||Ulster Hall||We are hoping to reschedule and will be in touch as soon as possible|
|Beethoven @ 250: Symphony No. 4||27 March 2020||Ulster Hall||This event has been cancelled|
|Nathan Carter||28 March 2020||Waterfront Hall||Rescheduled to 13 June 2020|
|You Win Again||28 March 2020||Ulster Hall||Rescheduled to 28 March 2021|
|Elbow||29 March 2020||Waterfront Hall||Rescheduled to 28 June 2020|
|Roy Chubby Brown Live||29 March 2020||Ulster Hall||Rescheduled to 15 August 2020|
|Jarlath Regan||29 March 2020||Waterfront Studio||We are hoping to reschedule and will be in touch as soon as possible|
|Psychic Sally 10 Years and Counting||30 March 2020||Ulster Hall||Rescheduled 28 January 2021|
|St Dominic's Grammar School 150th Anniversary Spring Concert||01 April 2020||Ulster Hall||We are hoping to reschedule and will be in touch as soon as possible|
|Neil Delamere||03 April 2020||Ulster Hall||03 September 2020|
|The Music of James Bond: Shaken Not Stirred||04 April 2020||Waterfront Hall||Rescheduled to 10 September 2020|
|Studio Symphony Orchestra Orchestral Masterpieces||04 April 2020||Ulster Hall|| |
This event has been cancelled
|Ultimate Eagles 10th Anniversary Tour||05 April 2020||Ulster Hall||Rescheduled to 06 September 2020|
|Music for Good Friday: Bach Mass in B Minor||09 April 2020||Ulster Hall||This event has been cancelled|
|Paul Heaton & Jacqui Abbott plus Special Guests||11 April 2020||Ulster Hall||Rescheduled to 05 November 2020|
|Brendan Schaub||16 April 2020||Ulster Hall||Rescheduled to 24 April 2021|
|The Legends of American Country Show||16 April 2020||Waterfront Studio||Rescheduled to 14 October 2020|
|Beethoven @ 250: Symphony No. 5||17 April 2020||Ulster Hall||This event has been cancelled|
|Ballynafeigh School of Irish Dancing: Then, Now and Forever||18 April 2020||Waterfront Studio||This event is going ahead as scheduled with an update due on 06 April 2020|
|An Evening with Sir Michael Parkinson||18 April 2020||Waterfront Hall||Rescheduled to 20 September 2020|
|Showaddywaddy in Concert||23 April 2020||Waterfront Hall||Rescheduled to 06 June 2021|
|Lunchtime Concert: Viva Italia!||23 April 2020||Ulster Hall||This event is going ahead as scheduled with an update due on 06 April 2020|
|The Blindboy Podcast||23 April 2020||Ulster Hall|| |
Rescheduled to 12 September 2020
|David Meade||24 April 2020||Ulster Hall||This event has been cancelled|
|MTK Fight Night||25 April 2020||Ulster Hall||This event is going ahead as scheduled with an update due on 06 April 2020|
|Milton Jones in Milton: Impossible||26 April 2020||Ulster Hall||Rescheduled to 01 May 2021|
|Neil Delamere||30 April 2020||Ulster Hall||Rescheduled to 25 September 2020|
|Lost in Music||02 May 2020||Ulster Hall||Rescheduled to 16 September 2020|
|The Dreamboys||08 May 2020||Waterfront Hall||Rescheduled to 08 August 2020|
|Tiger Who Came To Tea||08 May 2020||Ulster Hall||Rescheduled to 27 September 2020|
|Thank You For the Music||16 May 2020||Ulster Hall||Rescheduled to 15 September 2020|
|Roy Orbison Reborn||20 May 2020||Ulster Hall||Rescheduled to 15 March 2021|
|An Audience with Rory Best||22 May 2020||Waterfront Hall||This event is postponed. We will be in touch as soon as possible with the new date.|
|Iain Stirling||21 May 2020||Ulster Hall||Rescheduled to 14 April 2021|
|Rock The Opera||24 May 2020||Ulster Hall||Rescheduled to 23 September 2020|
|10cc||28 May 2020||Ulster Hall||Rescheduled to 24 August 2020|
|Paul Smith||30 May 2020||Waterfront Hall||Rescheduled to 09 September 2020|