Coronavirus FAQs

1. Are events going ahead?

The closure of the Waterfront Hall and Ulster Hall to the public in response to COVID-19 will remain in effect until the Government ban on large-scale events is lifted. A further decision has been taken to use the Ulster Hall as a food distribution centre for vulnerable members of our society, effective from 07 April 2020.

Lead bookers that have purchased tickets for events scheduled to be held in the Waterfront Hall or Ulster Hall in the coming months will be contacted by email to confirm whether the event is cancelled or rescheduled.

The welfare of our teams and our customers is our priority at this very difficult time and we would urge you to follow the official Government guidance to keep you, your families and communities safe throughout this very challenging time.

2. My event has been cancelled, what happens to my ticket?

If your event has been cancelled best efforts will be made to contact all lead bookers as soon as possible with information regarding a refund or a rescheduled date for the event.

We advise all patrons to check that the email address on our booking system is up to date to ensure that the correct contact information is held. To update your information, please send us an email and we will update this in 3-5 working days.

3. How long will it take for a refund on my tickets if my show has been cancelled?

The refund will be issued to the lead booker and the card the original payment was made, this may take 7-10 working days. If you paid for an event by cash our box office team will be in touch to issue your refund.

Due to the high demand we are experiencing at present, if you have not received a refund within 3 weeks, please send us your details including your booking reference (found on your ticket) and we can look into this for you.

4. I haven’t yet received an email from the Waterfront Hall and Ulster Hall regarding whether my event is cancelled or not, when will patrons be notified on event changes?

The Waterfront Hall and Ulster Hall teams are liaising with promoters regularly to get confirmation on the status of events scheduled to be held in our venues in the coming months. Once we have received statements from the promoter and artist, we will communicate this to our customers as soon as possible via email, telephone or social media.

5. If events in the coming months are proceeding as scheduled, can I still get a refund on my ticket if I’m anxious about attending mass gatherings?

If you have purchased booking protect, which protects your ticket purchase should you be unable to attend the show for reasons outside of your control, you can avail of a refund; otherwise we cannot refund your ticket if events are still proceeding as scheduled. For more information on the areas covered by Booking Protect, please visit our website here.

We will be reviewing the situation in light of emerging information and will not reopen our venues to the public before it is deemed safe by Government to do so.

8. How do we get in touch with Waterfront Hall & Ulster Hall if both venues are closed?

If you do not find the answer to your question within the FAQs provided, please submit your query via our contact us page and a member of the team will revert to you as soon as possible.

If you have any additional questions you can visit our main FAQ page here.