Privacy Policy

At Belfast Waterfront and Ulster Hall Ltd (BWUH), we take your privacy seriously. It is important that you know what we do with the personal information you provide us, why we gather it and what it means to you.

This notice is being provided to you in line with our obligations under the General Data Protection Regulations (GDPR).

When we collect your information

We only collect the information you give us. We collect it through a variety of channels.

You do not have to provide us with any personal data or private information about yourself to access our websites – waterfront.co.uk or ulsterhall.co.uk.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Name and contact details – this includes your name, title, billing address, delivery address, email address and telephone numbers.
  • Data of birth information
  • Payment information – this includes your bank account and/or payment card details. Purchase history – this includes details about tickets and services you have purchased from us. It may also include your vehicle details if you have purchased parking.
  • Profile information – this includes your username and password and your interests and preferences.
  • Linked account information – this includes your Facebook ID and Twitter handle if you link your accounts to us.
  • Marketing preferences – this includes your preferences in receiving marketing from us and your communication preferences.
  • Survey responses and competition entries Customer service history – this includes interactions with us over the phone, via the website or on social media.
  • Information about your device and how you use our websites and apps – this includes information you give us when you browse our websites or apps, including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, as well as how you use our websites and apps.
  • We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
  • Unless we have told you otherwise in a specific privacy notice, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). The only exception to this is where you have specific disability needs which we need to be aware of in order to make reasonable adjustments and be able to perform our contract with you and comply with our obligations pursuant to social protection and equality laws (for example, when you make a booking using an Access Card). if you don’t provide personal data

Your rights as an individual

As a data subject, individuals have a number of rights in relation to their personal data.

Individuals have the right to make a subject access request. This request should be sent to Alan Reilly, Data Protection Officer at [email protected]. If an individual makes a subject access request, the company will tell him/her:

  • whether or not his/her data is processed and if so why, the categories of personal data concerned and the source of the data if it is not collected from the individual
  • to whom his/her data is or may be disclosed, including to recipients located outside the European Economic Area (EEA) and the safeguards that apply to such transfers
  • for how long his/her personal data is stored (or how that period is decided)
  • his/her rights to rectification or erasure of data, or to restrict or object to processing
  • his/her right to complain to the Information Commissioner if he/she thinks the company has failed to comply with his/her data protection rights
  • whether or not the company carries out automated decision-making and the logic involved in any such decision-making

The company will also provide the individual with a copy of the personal data undergoing processing. This will normally be in electronic form if the individual has made a request electronically, unless he/she agrees otherwise.

If the individual wants additional copies, the company will charge a fee, which will be based on the administrative cost to the company of providing the additional copies.

In any event the individual has the right to complain directly to the Information Commissioners Office (ICO) - report a concern on the ICO website or call 0303 123 1113.

International data transfer

The company does not transfer data outside the EEA.

Use of sub-processors

The company does not use sub-processors.

Wi-Fi access

You will need to provide a valid email address in order to gain access to our WiFi network at the Waterfront Hall. We will only send you marketing information about events if you opt in to our marketing database at the time of registration. Your data will then be treated according to our marketing privacy notice and retention policy which is below.

Website newsletter

You will need to provide a valid email address on our website if you wish to receive our events newsletter electronically. The information will be sent to you on a weekly basis until you unsubscribe from these services.

Booking tickets

When you book tickets, personal information will be held on our secure booking system and used for operational purposes such as processing of bookings and orders in connection with our online ticketing facility and for postal fulfilment. To increase our security measures against the fraudulent use of credit and debit cards, we will also use your postal address to ensure the validity of the credit or debit card being used.

Credit and debit card information that you provide us for your booking is encrypted and cannot be accessed after the transaction by the organisation.

In the exceptional circumstance that an event is postponed or cancelled your contact information that you have provided us will be used to inform you of this change to the event. This is to ensure that patrons do not make an unnecessary journey to the event that may have been postponed or cancelled.

Your information will be kept on our secure booking system for 3 years from the date of your last booking. After such times your personal information will be deleted.

If you wish your information to be permanently deleted before that period of time you can do so by logging into your account on our website or by emailing the Box Office team at [email protected]; please note that we will be unable to contact you regarding any change or cancellation to a future performance you may have booked for if you choose to have your data deleted.

Marketing

We collect personal data from and about you when you do things like purchase products and services from us, create an account, use our Wi-Fi, sign up to our newsletters and mailing lists or enter our competitions. We also use cookies to understand your browsing behaviour on our website to enable us to improve your experience on this and future visits.

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your name and contact details and payment information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: purchase tickets, parking or other products or services from us; create an account on our websites or apps; subscribe to our mailing lists or newsletters; request marketing to be sent to you; take part in a competition, promotion or survey; or give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect information about your device and how you use our websites and apps. We collect this personal data by using cookies, server logs and other similar technologies. For more information on cookies, please see our Cookie Policy.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources such as information about your device and how you use our websites and apps from analytics providers such as Google based outside the EU. Name and contact details, payment information and purchase history from providers of technical, payment and delivery services.

We will only send information about events to you if you have agreed for us to do so. This request will allow us to keep you informed about events or related news and offers which we think will be of interest to you.

When purchasing tickets, you are given the opportunity to opt in to receiving news and information from BWUH by email and/or by post.

We may also use this information to process any transactions you undertake with us and for internal administration and analysis purposes, which may be carried out by a third party. Any third party which undertakes this work for us will not share your personal information with any other party – all personal information will remain confidential.

Please note that we operate a joint box office for the Waterfront Hall and Ulster Hall.

This means that once registered to receive information about entertainment events by email and/or direct mail, you will receive information about events taking place at the Waterfront Hall, Ulster Hall or both venues.

Email contact information will be held on our database for no longer than 3 years. You can unsubscribe from receiving information about our events at any time by following the ‘unsubscribe’ link of the bottom of any emails about events or related news and offers which you receive from BWUH Ltd.

If you would like to change the information you have given us, feel that what we currently have on record is incorrect or would like to be removed from our mailing lists, email [email protected].

Customer complaints and enquires

In the case of a general enquiry or customer complaint that we receive, the personal information you supply will only be used to answer your query. Once the enquiry and complaint has been processed your data will be deleted.

Third party information

Unless otherwise indicated your personal information is not disclosed to any third parties. We do not sell, rent or trade your personal information to third parties for marketing purposes without your consent. We will never share financial information with third parties. Under the Data Protection Act, we have a legal duty to protect any personal information which you may give us.

Cookies

We use cookies on the Waterfront Hall and Ulster Hall websites. Find out more information about cookies on our website.

External links

Our website may contain links to and from other websites. Please note that these websites may deal with privacy differently and we will have no liability or responsibility for the privacy practices or the content of any linked site. We do not necessarily support or endorse the services or business provided on any linked site. If you decide to access third party linked sites from our website, then you do so at your own risk and we have no right to intellectual property on those sites.

Subject access requests

You have the right to get a copy of the information that is held about you by BWUH Ltd. This is known as a subject access request. This right of subject access means that you can make a request under the Data Protection Act to any organisation processing your personal data. However, it is important to remember that not all personal information is covered and there are ‘exemptions’ within the Act which may allow an organisation to refuse to comply with your subject access request in certain circumstances.

To make a subject access request to BWUH Ltd you must apply in writing. You can do so by emailing [email protected] or by post to; Data Protection Officer, BWUH Ltd, 2 Lanyon Place, Belfast, BT1 3WH.

In some cases, BWUH Ltd may need to ask for proof of identification before the request can be processed. BWUH Ltd will inform the individual if it needs to verify his/her identity and the documents it requires.

BWUH Ltd will normally respond to a request within a period of one month from the date it is received.

BWUH Ltd will also provide the individual with a copy of the personal data undergoing processing. This will normally be in electronic form if the individual has made a request electronically, unless he/she agrees otherwise.

If the individual wants additional copies, BWUH Ltd may charge a fee, which will be based on the administrative cost to BWUH Ltd of providing the additional copies.

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