Tickets

If you have lost or misplaced your tickets please contact the Box Office team on +442890 334455 in advance of your performance. Duplicate tickets can be arranged for collection on the evening of your performance only, you must bring photo ID and the card used to purchased the ticket along with you. Please note if you have purchased your tickets via a secondary agent, eg Ticketmaster, you will need to contact the agent directly to ascertain their own policy on duplicate tickets.

You can log into your account from our website - www.waterfront.co.uk, you will require your email and registered password to access your booking information. You can request to have your tickets emailed to you as a pdf from this account section of the website. If this doesn't work, please contact the Box Office on +442890 334455 who will be happy to assist you.

Waterfront Hall and Ulster Hall highly recommend that you only buy your tickets through recognised Waterfront Hall ticketing agents. If you buy tickets through a secondary ticketing agent or website, you do so at your own risk. Issues arising from these transactions cannot be dealt with by Waterfront Hall and Ulster Hall Box Office.

You can collect your tickets from the venue your performance is taking place in 2 hours prior to the show start time. If you wish to collect your tickets before the performance day our main Box Office is based at the Ulster Hall in Bedford Street - open Monday to Saturday, 10am - 5pm.

These things happen, please contact the Box Office team on +442890 334455 in advance of your performance. Duplicate tickets can be arranged for collection on the evening of the performance only, you must bring photo ID and the card used to make the booking along with you. Please note if you have purchased your tickets via a secondary agent, eg Ticketmaster, you will need to contact the agent directly to ascertain their own policy on duplicate tickets.

No, BWUH Ltd does not offer a resale function.

Pricing is set as per the promoter's request and the particular event. Prices for each event are outlined on our website at www.ulsterhall.co.uk or you can ask about a specific event by contacting our Box Office team on 02890 334455.

Please contact a member of our Box Office team on 028 9033 4455 and they will be happy to assist you with this.

Provided always that if notice of the cancellation is received by BWUH Ltd. prior to the date on which the Period would otherwise have commenced then, if BWUH LTD. shall find another Hirer for the whole or part of the Hired Area, the Hirer shall be liable to pay only for that part of the Hired Area and only for that period of the Licence Agreement which has not been taken over by such other Hirer.

The age limit for our events varies depending on the audience and content of the show. You can check the age restrictions for a particular performance on our website at www.waterfront.co.uk. Alternatively, you can call our Box Office on 02890334455

In some cases, yes. However, not for all events as the artiste informs the venue of their photo policy, which will be displayed at the entrance of the show.

The Main Auditorium capacity in a fully seated configuration is 2,200.

Yes, with a special license and prearranged agreement. For more information, please contact [email protected]

If you have lost or misplaced your tickets please contact the Box Office team on +442890 334455 in advance of your performance. Duplicate tickets can be arranged for collection on the evening of your performance only, you must bring photo ID and the card used to purchase the ticket along with you. Please note if you have purchased your tickets via a secondary agent, eg Ticketmaster, you will need to contact the agent directly to ascertain their own policy on duplicate tickets.

You can log into your account from our website - www.waterfront.co.uk, you will require your email and registered password to access your booking information. You can request to have your tickets emailed to you as a pdf from this account section of the website. If this doesn't work, please contact the Box Office on +442890 334455 who will be happy to assist you.

The running time of each performance varies depending on the show. We update our website and social media platforms as soon as the timings are available to us. In some cases, we won't have access to them until the day of the performance. For the most up to date information please check our website at www.waterfront.co.uk

Waterfront Hall and Ulster Hall highly recommend that you only buy your tickets through recognised Waterfront Hall ticketing agents. If you buy tickets through a secondary ticketing agent or website, you do so at your own risk. Issues arising from these transactions cannot be dealt with by Waterfront Hall and Ulster Hall Box Office.

No, this is part of the ticketing policy.

No, there is no dress-code for our venues.

Our main box office has moved to the Ulster Hall, Bedford Street. This makes it even easier to book your tickets for Waterfront and Ulster Hall events. The Box Office counter at the Ulster Hall is open Monday to Saturday, 10am to 5pm and until 8:30pm on event evenings. For telephone bookings our phone lines are open Monday to Saturday, 9am to 5pm. The Box Office counter at the Belfast Waterfront is now open 2 hours prior to a show to allow for ticket collection.v

Our main box office has moved to the Ulster Hall, Bedford Street, making it even easier to book your tickets for Waterfront and Ulster Hall events. The Box Office counter at the Ulster Hall is open Monday to Saturday, 10am to 5pm and until 8:30pm on event

You can collect your tickets from the venue your performance is taking place in 2 hours prior to the show start time. If you wish to collect your tickets before the performance day our main Box Office is based at the Ulster Hall in Bedford Street - open Monday to Saturday, 10am - 5pm.

These things happen, please contact the Box Office team on +442890 334455 in advance of your performance. Duplicate tickets can be arranged for collection on the evening of the performance only, you must bring photo ID and the card used to make the booking along with you. Please note if you have purchased your tickets via a secondary agent, eg Ticketmaster, you will need to contact the agent directly to ascertain their own policy on duplicate tickets.

For various events we will have seated and standing tickets available. Standing tickets are general admission on the ground floor of each venue, there are no seats available in this area. You will be required to stand for the duration of the performance.

We know that no one likes to pay extra costs, so we do everything we can to keep our fees to a minimum, while still being able to offer you the best possible service. The £2.50 charge helps us to cover the costs of running our Box Office and website and to cover the cost of processing the booking from beginning to end.

We know that no one likes to pay extra costs, so we do everything we can to keep our fees to a minimum, while still being able to offer you the best possible service. The £2.50 charge helps us to cover the costs of running our Box Office as well as the website and to cover the cost of processing the booking from beginning to end.

Our carers policy provides a free ticket for anyone that requires essential assistance to attend a performance. The carers tickets are subject to availability and at the promoters discretion. Carers tickets cannot be booked online, please call our Box Office team on 02890 334455 to discuss your requirements and availability of tickets.

Yes, you can find our seating plans by clicking on this link https://www.waterfront.co.uk/what-s-on/seating-plans/

No, BWUH Ltd does not offer a resale function.

No, unfortunately once tickets are purchased there is no exchange or refund.

Pricing is set as per the promoter's request and the particular event. Prices for each event are outlined on our website at www.waterfront.co.uk or you can ask about a specific event by contacting our Box Office team on 02890 334455.

We will post updated times and information on our Facebook page prior to the show https://www.facebook.com/waterfrontandulsterhall/

We will post updated times and information on our Facebook page prior to the show https://www.facebook.com/waterfrontandulsterhall/

Yes, you can find our seating plans by clicking on this link https://www.waterfront.co.uk/what-s-on/seating-plans/

Yes, certainly. We have entertainment events in both our Venues- ICC Belfast and Ulster Hall.

Please call our box office team on 02890334455 and they will assist you with this.

Please contact a member of our event management team on 028 9033 4400 and they will be happy to arrange this service for you.

Keep an eye on our social media channels, we update event information regularly. Otherwise, our website https://www.waterfront.co.uk/ has everything you will need to know.

Yes, all baby changing facilities are located beside the female toilets.

Unfortunately, we do not serve hot food at our venues, but a wide selection of sweets and snacks are available.

All alcoholic beverages are served in plastic cups for health and safety precautions.

No, doors usually open approximately one hour before the event.

Julia Corkey is our managing director.

Building work was completed in early 1997 and the building opened to the public on 17 January 1997 with a special concert, featuring the Ulster Orchestra, pianist Barry Douglas and flautist James Galway.

No, we do not sell any unwrapped nut products in our facilities. However, please be advised that we do sell pre-wrapped items containing nuts at our venue.

Yes.

No, we do not sell any unwrapped nut products in our facilities. However, please be advised that we do sell pre-wrapped items containing nuts at our venue

The maximum capacity of the main auditorium is 2000

For Lost Property enquiries please contact:

- WF security on 02890 334427/ control [email protected]

- UH security on 02890 334477/ Ulster Hall Control [email protected]

Include the name of the event you were attending and the venue plus the brand, colour and a description of the item.

Opening hours are Monday to Friday 09:00 to 17:00.

Yes, tickets can be refundable under Booking Protect. Booking Protection can be selected at point of purchase, allowing you to claim a refund for face value if you are unable to attend an event for reasons outside of your control. For more information, please visit:

Booking Protection can be selected at point of purchase, allowing you to claim a refund for face value if you are unable to attend an event for reasons outside of your control. We recommend that you include this option as your performance tickets are non-refundable. Please note Booking Protect can only be added at the time of booking and not at a later date.

Provided always that if notice of the cancellation is received by BWUH Ltd. prior to the date on which the Period would otherwise have commenced then, if BWUH LTD. shall find another Hirer for the whole or part of the Hired Area, the Hirer shall be liable to pay only for that part of the Hired Area and only for that period of the Licence Agreement which has not been taken over by such other Hirer.

Please contact a member of our event management team on 028 9033 4400 and they will be happy to arrange this service for you.

Please contact a member of our event management team on 028 9033 4400 and they will be happy to arrange this service for you.